Shipping policy
SHIPPING POLICY
Last updated: September 2026
At Labuta Laureada, every order is prepared and packed by hand at our home in the Serra da Estrela region of Portugal.
We aim to make the journey from our workshop to your home as simple, safe and sustainable as possible.
1. WHERE WE SHIP
We currently ship orders from Portugal to destinations throughout Portugal and Europe.
If your country is not available at checkout, please contact us and we will see whether delivery can be arranged.
2. SHIPPING COSTS
Shipping costs are calculated according to the size, weight and destination of your order.
Portugal
Small and standard orders are generally sent using an appropriate tracked postal or courier service.
Standard Portugal delivery: from €5-11
Europe
Our standard European shipping rate for most small and medium-sized orders is:
€20 — standard European delivery
This includes normal packaging and tracked delivery for eligible orders.
Larger, heavier or particularly fragile orders may require an additional delivery charge. Where this applies, we will make the additional cost clear before the order is confirmed.
3. PACKAGING
We take particular care when packing our handmade bamboo, botanical and decorative products.
Where possible, we use:
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Recycled cardboard
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Kraft paper
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Recycled or recyclable protective materials
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Paper-based packing materials
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Minimal plastic
Fragile products are individually protected and packed to minimise the risk of damage during transit.
We try to keep packaging practical rather than excessive — beautiful things don't need five layers of plastic to get from A to B.
4. PROCESSING TIMES
Most orders are prepared within 2–5 working days of receiving payment.
Because many of our products are handmade in small batches, some items may require additional preparation time.
If an item is made to order or requires additional time, this will be stated on the product page.
During busy periods, holidays or special events, processing times may occasionally be longer.
5. DELIVERY TIMES
Delivery times are estimates rather than guaranteed deadlines.
Typical delivery times after dispatch are approximately:
Portugal: 1–5 working days
Spain: 2–6 working days
European Union: 3–10 working days
Remote destinations, islands, peak periods, customs procedures and carrier delays may result in longer delivery times.
We will provide tracking information where a tracked service is used.
6. TRACKING
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after the parcel has been collected.
Once a parcel has been handed to the carrier, delivery is subject to the carrier's own network, schedules and procedures.
7. DELIVERY ADDRESS
Please check your delivery address carefully before completing your purchase.
We cannot guarantee successful delivery where an incorrect, incomplete or outdated address has been provided.
If a parcel is returned to us because the delivery address was incorrect or the parcel was not collected, additional postage may be required to send it again.
8. CUSTOMS & IMPORT CHARGES
For deliveries within the European Union, there are generally no customs duties between EU member states.
For destinations outside the EU, customs duties, import taxes, handling charges or other fees may apply.
Any such charges are normally the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs authorities.
9. DAMAGED PARCELS
Our products are handmade and some are fragile, so we take care when preparing them for transit.
If your parcel arrives visibly damaged, please photograph the package before opening it, where possible.
If the contents are damaged, please:
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Take photographs of the packaging.
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Take photographs of the damaged product.
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Keep all packaging materials.
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Contact us as soon as possible with your order number and photographs.
We will investigate the issue and work with you to provide an appropriate remedy in accordance with applicable consumer law.
Please do not dispose of damaged packaging until the matter has been resolved.
10. LOST OR DELAYED ORDERS
If your order has not arrived within a reasonable period after the expected delivery date, please contact us.
We will check the tracking information and, where appropriate, contact the postal or courier service.
Delivery times provided on our website are estimates and can be affected by circumstances outside our control.
11. FAILED DELIVERY
If delivery cannot be completed because nobody is available, the address is incorrect, or the parcel is not collected from a designated collection point, the carrier may return the parcel to us.
If the parcel is returned because of an issue attributable to the customer, additional postage may be required for re-delivery.
Your statutory consumer rights are not affected.
12. INTERNATIONAL ORDERS
For international orders, delivery times may vary depending on the destination and shipping service selected.
Customers are responsible for ensuring that products can legally be imported into their destination country.
This is particularly relevant to botanical and plant-derived products, as individual countries may have restrictions concerning plants, seeds, dried plant material, soil or other organic materials.
If you are unsure whether a particular botanical product can be imported into your country, please check with your local customs or relevant plant-health authority before ordering.
13. BOTANICAL PRODUCTS
Our botanical products, including dried eucalyptus, laurel and other dried plant materials, are natural products.
Their appearance, colour, texture and scent may change during storage and transportation.
These natural changes do not necessarily indicate damage or a product defect.
Botanical products should be stored according to the care instructions supplied with the product.
14. COMBINED ORDERS
Where possible, we will combine multiple products into a single parcel to reduce packaging and delivery costs.
If an order is too large or contains products requiring different packaging or shipping arrangements, we may need to use more than one parcel.
If this occurs, we will contact you where an additional shipping charge is necessary.
15. ENVIRONMENTAL APPROACH
We are a small rural project and try to keep our environmental footprint as low as reasonably possible.
We reuse suitable packaging materials, favour recycled and recyclable materials and avoid unnecessary packaging wherever we can.
Sometimes your parcel may therefore arrive in packaging that has clearly had a previous life.
We rather like that.
16. CONTACT
For questions about an existing order, delivery or shipping, please contact:
Labuta Laureada
Nabais, Gouveia
Portugal
Email: todos@labutalaureada.com
Telephone: 00351 911075622
Please include your order number when contacting us about an existing order.
HANDMADE FROM PORTUGAL
Every Labuta Laureada order begins here — among the hills, woodland and gardens of the Serra da Estrela.
We carefully prepare each parcel before sending it on its way.
Made slowly. Packed carefully. Sent from Portugal.